April 28: The Endangered Customer in Ft. Lauderdale
The Endangered Customer on April 28th in Ft. Lauderdale
Meet the expert in customer retention
Richard Shapiro Join us for a talk with Richard Shapiro, author of The Endangered Customer, and breakfast at the exclusive and recently renovated Tower Club in downtown Fort Lauderdale on Thursday, April 28th.
We’ll be meeting at:
The Tower Club – 100 SE Third Avenue, 28th Floor, Fort Lauderdale, FL 33394
7:30am-8:00am | Registration & breakfast
8:00am-9:00am | Presentation
AMA members – $25 in advance ($30 as of the night before)
Non-members – $35 in advance ($40 as of the night before)
*Registration includes a copy of The Endangered Customer, continental breakfast and garage parking.
About the speaker:
Richard is Founder and President of The Center For Client Retention (TCFCR), a leading authority in customer satisfaction and loyalty. TCFCR provides customized research, training and consulting for Fortune 500 companies to generate a higher percentage of repeat customers.
Prior to founding TCFCR, Richard was with ADP for fourteen years as Vice President of Customer Satisfaction and Client Retention. He created and managed the National Account Program and was General Manager of the company’s largest region. During his tenure at ADP, sales rose from 40 million dollars to more than 4 billion, making the company one of the most profitable global service enterprises.
The Endangered Customer, Richard’s second book, presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a “people first” approach is more important than ever, and offers a roadmap any business can follow to deliver a welcoming and personalized customer experience at every touch point.