April 28: The Endangered Customer in Ft. Lauderdale

The Endangered Customer on April 28th in Ft. Lauderdale

Meet the expert in customer retentionMeet the expert in customer retention

Richard Shapiro Join us for a talk with Richard Shapiro, author of The Endangered Customer, and breakfast at the exclusive and recently renovated Tower Club in downtown Fort Lauderdale on Thursday, April 28th.

We’ll be meeting at:

The Tower Club – 100 SE Third Avenue, 28th Floor, Fort Lauderdale, FL 33394

7:30am-8:00am | Registration & breakfast

8:00am-9:00am | Presentation


AMA members – $25 in advance ($30 as of the night before)

Non-members – $35 in advance ($40 as of the night before)

*Registration includes a copy of The Endangered Customer, continental breakfast and garage parking.

Register to attend!

About the speaker:

Richard is Founder and President of The Center For Client Retention (TCFCR), a leading authority in customer satisfaction and loyalty. TCFCR provides customized research, training and consulting for Fortune 500 companies to generate a higher percentage of repeat customers.

Prior to founding TCFCR, Richard was with ADP for fourteen years as Vice President of Customer Satisfaction and Client Retention. He created and managed the National Account Program and was General Manager of the company’s largest region. During his tenure at ADP, sales rose from 40 million dollars to more than 4 billion, making the company one of the most profitable global service enterprises.

The Endangered Customer, Richard’s second book, presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a “people first” approach is more important than ever, and offers a roadmap any business can follow to deliver a welcoming and personalized customer experience at every touch point.



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Award-winning publicist with a proven track record of success in promotions. Founder of the South Florida Public Relations Network (www.sfprn.com) and On Call PR.

Posted on April 7, 2016, in Uncategorized. Bookmark the permalink. Comments Off on April 28: The Endangered Customer in Ft. Lauderdale.

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